Now that guests are making their way back into hotels, interactions between guests and staff could potentially be few and far between thanks to contactless mobile check-in and app technology. With limited opportunities to upsell guests at the front desk, restaurant or spa, the latest technology can help hotels increase guest satisfaction and spend in a contact-free way.
Promote Services in the Room while Enhancing Experiences
Our in-room voice assistants act as 24/7 staff, answering requests, taking orders, tracking fulfillment and offering hotel information and local recommendations. Guests can use their voice to order room service (and add dessert), book a treatment at the spa or schedule a late checkout.
Angie’s screen can showcase many features and also display special offers that are targeted to specific guests. Conference group? Offer a happy hour discount after the work day is over. Wedding Party? Perhaps a discounted spa treatment before the big event would be welcome. Family with lots of kids? Recommend your value pass to the local Children’s Museum and Zoo.
Raise Awareness and Stay in Touch while Guests are On-The-Go
When guests aren’t in the room, the Angie mobile app offers similar access to hotel and local information and assistance from their own devices. Even before guests arrive, give them the option to upgrade their room, book activities or pay for parking on site. Once on property, the app allows guests to choose how they interact with the hotel, but they don’t lose out on important information about the latest menu updates, package deals, available in-room extras, and other hotel amenities.
For example, think of how convenient it would be to log onto the app while ubering back to the hotel to get a room service order started. Or to add some special surprises on anniversary getaways, guests can order a cheese board, chocolate strawberries or champagne to be delivered before getting back to the room. If your hotel has partnered with local businesses, the app can also suggest restaurants, events and activities for guests to try out.
Angie in the Real World
Hotels across the globe are boosting the guest experience with Angie. One general manager said, “For such a robust and advanced technology upgrade, we were pleasantly surprised by Angie’s simple ‘plug and play’ installation, allowing us to immediately enhance our guest services, improve response times and maximize efficiency.”
Ready to increase guest engagement and spending with a contactless solution? Contact us to learn more about our in-room guest assistants and the Angie Mobile App.