Case Study: Staypineapple Offers Comfortable, Contactless Experience for Guests and Their Pets with Angie In-Room Virtual Assistants

The pandemic created a major shift for cleaning and health safety protocols inside hotels. Staypineapple, An Artful Hotel, Midtown, New York, implemented a Stayclean initiative with the help of Angie’s in-room assistants to create a physically distanced, contactless experience. 

Known for its friendly staff, special attention to the furry family members (dogs) and extra clean and plush linens, Staypineapple quickly shifted to address guests’ pandemic concerns by implementing these new safety protocols without disrupting its personalized, friendly service. By saying “Ok Pineapple” (customized to their brand) to the Angie in-room assistant, guests can order more fluffy towels, a water dish for Snoopy and afternoon pineapple treats to the room – all without physical contact or calling the front desk. 

“Prior to COVID, our guests chose us for our unique and memorable hotel experiences, and we want them to continue making those connections with added confidence while traveling,” said David Thomson, CIO of Staypineapple. “With the help of Angie, we are able to provide our high level of service and fulfill requests while offering a safe and true Staypineapple experience when staying at our property.”

The feedback on the program has been very positive. Guests have already shared that the hotel has gone “above and beyond” with sanitizing and safety. The special care given to all guests through this initiative is a huge testament to the goals of the hotel. Angie’s in-room assistants offer smart hotel functionality to complement staff and provide a high-touch guest stay without the actual touch. 

For hoteliers looking to implement a similar program, take a look at how Staypineapple is supporting their staff and guests. Another great resource is AHLA’s Safe Stay initiative that offers training, resources, checklists and guidelines for enhanced hotel cleaning practices in response to COVID-19.