Case Study: Creating a Comfortable Stay Through a Contactless Experience – Bayfront Marin House’s Safe Stay Program with Angie

After a year stuck at home with lockdowns, the demand for travel is increasing as restrictions are lifted and vaccines are distributed. Hotels have had to shift processes, elevate cleaning programs and train staff to keep guests safe. How can hotels communicate safety and boost a traveler’s confidence when booking a stay and throughout their visit?

Bayfront Marin House created a customized Safe Stay program to do just that. 

The hotel is known for its historic ambiance and personalized, high-touch service. In the face of the pandemic, this highly rated boutique hotel created its Safe Stay program to ensure proper cleaning protocols and social distancing. 

The property is also leveraging technology to provide great service without the typical face-to-face interactions. Angie in-room assistants help answer questions about the surrounding area, the property itself and hotel amenities. Guests can request additional towels, water, room service, anything to make a comfortable experience – all through the virtual, voice-enabled assistants. By eliminating common touch points throughout the hotel and offering social-distanced amenities, guests can stay safely with confidence. 

“You can’t relax unless you truly feel safe. We looked at all of our processes – from food service to room cleanliness to the in-room experience – to create a program that prioritizes safety when visiting our property,” said Sandy Wieber, owner of Bayfront Marin House. “By offering Angie in-room assistants, we eliminate dozens of touch points each day without sacrificing our welcoming atmosphere or personalized service.”

It’s important for hotels to offer transparency and communication around new COVID-safety processes in place. Angie Hospitality is part of the American Hotel and Lodging Association’s Safe Stay industry-wide initiative focused on enhanced hotel cleaning practices, social interactions and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19. 

By implementing this program or one similar to Bayfront Marin House’s processes, guests can visit knowing sanitation and safety is carried out throughout every touch point of their stays.

For more information on Bayfront’s Safe Stay program, visit: https://www.bayfrontmarinhouse.com/stay-small-stay-safe