Angie Helps Hotels Reimagine the Guest Experience with Smart Technology and Expanded Partner Ecosystem

In an environment where safety and spend are top concerns, we are helping hotels rethink the guest journey through a modern approach that boosts efficiency, personalization and satisfaction, even with limited touch points. 

This week at virtual ITB Berlin, we are excited to share how we can make this vision a reality. Through our flagship digital concierge, smart hotel functionality and integrated systems, we help hotels meet the evolving expectations of guests with an intelligent level of control. 

What Guests Want

With contactless check-ins, digital keys, voice-enabled room controls (e.g., smart thermostat, lights, curtains), smart TV casting, a digital concierge fulfilling requests and remote check-out, guests can get high-touch service without the physical touch. The personalized, modern experience creates high satisfaction and loyalty, and these preferences can be saved for future stays. 

What About Hotels? 

The smart features streamline guest requests (e.g., new towels, check outs, amenity bookings) and assist stretched hotel staff. The integrations also create additional efficiencies to reset thermostats, shut off lighting and even close curtains as guests check out. 

Our Expanded Ecosystem Helps Us Bring the Vision to Life 

We also expanded our partner ecosystem based on demand and quality of the joint offerings with SONIFI, Amadeus Service Optimization (HotSOS) and Telkonet. 

  • The integration with SONIFI allows guests to control the TV through voice commands.
  • With Telkonet, guests can control the thermostat without touching it, and hotels can control master settings when guests aren’t in the rooms. 
  • With many hotels leveraging Amadeus Service Optimization (HotSOS) workflows, Angie pairs nicely to assist staff with guests’ in-room requests. 

The ecosystem combines the sought-after functionality and intelligence to make the new guest journey a reality.

We also offer flexible, subscription pricing options to enable hotels to make safety and other necessary upgrades without the up-front, per-room hardware investment typically required in this market. 

Ready to get started? Reach out to us to see how Angie can help your guest experience. Be sure to say hello at ITB Berlin!